Guarantee, Cancellation and Returns

Guarantee

ULLTRA offers a 100% no quibble, money back guarantee on all products. In the event of you not being happy with any product you order from our website, please return it to us within 21 days for a full refund, credit or exchange to the address below.

Order Cancellation

The Distance Selling Regulations give you the right to change your mind and cancel an order within seven working days. If you do decide to cancel, then you should put this in writing, whether by letter (a proof of postage certificate or even recorded delivery would be wise) or you can fax or e-mail.

Returns

When making a return please send the item back to:

Returns Dept
ULLTRA
GP Logistics Ltd
Greenhill Mill
Skipton Road
COLNE
Lancashire
BB8 ONX

Please include your details and the reason for the return. Please ensure that any returned goods are properly packed to avoid breakages. It is advisable to obtain proof of postage as we will not be responsible for lost or stolen goods sent by you without proof of postage.

We will refund your purchase within seven working days of receiving the goods. If the goods are being returned because they were incorrectly supplied, then we will also refund the postage and packaging costs.

For further assistance please e-mail customerservices@ulltra.com